For call center employees, the right headsets aren’t just a simple convenience—they’re an investment in comfort, productivity and customer service quality. That’s why it’s important to choose the right model for your team, taking into account their specific needs and work environment.
A good call center headset will help your agents focus on the customer and block out background noise. The headset should also have a comfortable fit and provide great sound quality to ensure your call center is offering the best possible experience for your customers.
Choosing the right headset is an important choice for any business. Whether your team uses softphones or VoIP software like Krisp, there’s a wide selection of models available to suit the needs of any call center. Some call center headsets have a more active noise cancelling feature, which eliminates disruptive background sounds. Others simply passively block out sounds by using an effective physical barrier, such as over-the-head or behind-the-neck models.
One of the most important considerations when selecting a call center headset is whether it’s wireless or wired. Wireless headsets offer greater flexibility and are ideal for call centers where employees move around and need to answer calls away from their desks. Some models have a range of up to 350 feet and support multiple headsets on the same base for conference calling.
A good call center headset will also have a comfortable fit for long periods of time, so look for headsets that include soft foam ear cushions that distribute pressure evenly and lightweight headbands. Some headsets also have removable ear cups for customized fit. best call center headset